Cancellations and refunds
Plain rules. No forms, no fine print.
Last updated 16 September 2026. Where a signed proposal says something different, the proposal wins.
Masterclasses, cohorts and workshops
| You cancel | What you get |
|---|---|
| 7 days or more before the start date | Full refund of the fee paid, including GST |
| Less than 7 days before the start date | No refund. Your seat transfers to the next cohort of the same programme, or to a colleague you name |
| After the programme has started | No refund and no transfer |
If we cancel or move a date and the new date does not work for you, you get a full refund or a transfer, your choice. No time limit.
Leadership intensives, in-company programmes and coaching
These run under a written proposal that states the dates, the fee and the cancellation terms for that engagement. If the proposal is silent, the table above applies to the first scheduled day.
BigLeaps CRM subscriptions
- A subscription may be cancelled for a full refund within 14 days of the first payment if the workspace has not been used in that period.
- After 14 days, or once the workspace has been used, the current term is not refundable and there is no pro-rata refund. The workspace stays active until the end of the paid term.
- Annual plans do not renew automatically, so there is nothing to cancel to stop a future charge.
- Monthly plans are charged on the same date each month. Stop any time from the Billing page inside the product; the month already paid runs to its end and is not refunded pro rata.
- Full detail, including what happens to your data when a term ends, is in the CRM terms.
How to ask
- Email nelson.fernandes@bigleaps.co.in from the address you paid with. Quote the invoice number or the Razorpay payment ID.
- We confirm within two working days.
- Refunds go back to the original payment method through Razorpay within seven working days of confirmation. Your bank or card issuer may take a further five to seven working days to show it.
- A GST credit note is issued against the original invoice.
Payment failed but money left your account? That is a bank-side hold, not a charge. Razorpay reverses it automatically, usually within five working days. If it has not returned after that, email us the payment reference and we will chase it.